We guide you through frequently asked questions and opinions.
If you have any inquiries not listed below, please feel free to contact us by phone.

About reservation and accommodation

When did you book your accommodation? How far can you go?

Accommodation reservations will be accepted from 2019:26 on November 11th Tue. XNUMX.
We accept reservations up to 6 months in advance, except for special periods.

Can I make a reservation for the day?

You can make a reservation by phone or from our website.
Please note that the room may already be full on the day of the event, so please make a reservation by phone or by checking the room availability in advance.

Can you specify the details such as the view?

Please contact the Reservation Section for details as it depends on the availability of the room and the type of room you are applying for.

Does the price vary depending on the number of guests?

Varies. An extra bed of 3 yen (excluding tax) will be charged for an extra bed for 10,000 people. There is no charge for one of the three children who is a preschooler and is sharing a bed with their parents.

Do you have an extra bed?

We will prepare it for ¥ 1 (consumption tax / service charge not included) per unit.
Please note that sofa beds may be available.

Do you have a handicap room?

Unfortunately, we do not have it.

Do you have a connecting room?

There is no connecting room available.

Can you smoke?

Smoking, including e-cigarettes, etc. in the guest room (including the terrace) and smoking of cigarette butts in the room are prohibited. For smoking, please use the designated smoking space outside the hotel.

What are the check-in and check-out times?

Check-in time is 15:11 and check-out time is XNUMX:XNUMX.
We may set different times for accommodation packages.
Please contact us for early check-in and late check-out.

Do you accept waitlists?

You can wait for vacancies from your reservation on the official website.If there is a vacancy in the target plan and room type, we will notify you to the registered e-mail address.

Can I pay with a card? What cards can I use?

You can also pay with a card.
VISA, Master, JCB, American Express are available.

Please tell me more about pet accommodation.

Only one room is available for dogs. Only one small dog weighing 1 kg or less is possible.
¥ 1 (tax excluded) per night. The Dog Friendly Room has the following facilities: Dog foot wash area, gauge, wet tissue, toilet seat, trash can, dog-only dish. We also provide dog food and snacks, but if you have something you like, you can bring it in.

Is there a parking lot?

We have a private outdoor parking space for up to 4 cars.
Please note that we will guide you to the Riviera Zushi Marina outdoor parking lot free of charge when it is full.

Is there a cancellation fee for accommodation reservations?

Up to 8 days before your stay ... Free
From 7 to 3 days before the stay date ... 30%
2 days before the accommodation date ... 80%
The day before, on the day of the event, no contact, 100%
* If you book more than one room, we will inform you separately.

Guest room / in-house service

Can I use the Internet?

Wi-Fi is available in guest rooms and hotel lobby. (free)

What are the rental items?

There are humidifiers, air purifiers, irons, mobile chargers, etc.
Please do not hesitate to contact the reception.

What are the provided equipment?

Mineral water, black tea, omnisens bath amenities (shampoo, conditioner, body soap, body lotion, solid soap), shaving set, cotton, toothpaste set, cotton swab, room wear, bathrobe, slippers, shower cap, bath towel, face towel, Hand towel, brush, comb

Room facilities
Espresso machine, TV (55 inch), Internet free connection (wireless), minibar, kettle pot, health meter, dryer, safety box, umbrella

Is there an ATM (automatic teller machine)?

Not in our hotel. Please use a convenience store located about 5 minutes by car.

What is the bet size?

All rooms and bed sizes are 1,200 x 2,000.

What is Hollywood Twin Type?

There are 2 beds in all rooms, but you can connect each bed as you wish and use it as one bed.

Do you have a kitchen?

Unfortunately, we do not have it.

Do you have room service?

Available from 11:00 to 21:00. Enjoy the fresh taste of the local ingredients at Malibu Farm Restaurant. For breakfast, a special Japanese set meal is available. Please reserve in advance as the number is limited.

What happens at breakfast time?

Guests can eat at MALIBU FARM Restaurant from 7:00 to 10:00.

Do you have a business center or fitness center?

Unfortunately, we do not have it.
Copies and faxes are available at the reception.

Can I send my luggage by courier in advance?

Fill in the name of the representative of the reservation, the name of the sender of the package, and the check-in date, and send it to the address below. It will be kept in a safe place until the customer arrives.
5-23-16 Kotsubo, Zushi, Kanagawa, 249-0008 Japan 23-16 Malibu Hotel Reception Reception
* Please send your luggage prepaid.
* Valuables, broken items, and raw items are not allowed.

Do you have a minibar?

All rooms have a free minibar (beverage and snacks).

What are the restaurant hours?

MALIBU FARM Restaurant is open from 7:00 to 22:00 for guests only (last order 21:00).
Ristorante AO is from 11:30 to 21:30 (last order 20:00).

What are the precautions when using the restaurant?

Use of room wear, slippers and swimwear provided in the guest room is not permitted.
Exposure of tattoos and tattoos is prohibited in the entire Zushi Marina area.

Can you produce a celebration?

We can arrange and arrange cakes and bouquets according to your needs.
Please consult at the time of reservation.

Can I leave my luggage before check-in and after check-out?

We will keep it at the reception. Also, courier service is available.

Do you lend a PC?

Unfortunately, we do not have it.

Are there day care centers?

Unfortunately, we do not have it.

Do you have a transfer?

We do not provide pick-up service. Please come by public transportation.

Do you have marine activities?

We offer a marine menu such as cruising, fishing, and fly board.

Is there a place for fireworks?

Fireworks are not allowed on the hotel premises or in the Riviera Zushi Marina area.

Contact by Email

Please feel free to contact us if you have any questions about your stay at Malibu Hotel.