Booking and Accommodation

How far in advance do you accept reservations?

Reservations are accepted up to 6 months in advance, except for special seasons.

Are same-day reservations accepted?

Yes, depending on availability.Please check our online booking site or contact us by phone.

Is it possible to make special requests when making reservations--such as asking for a particular view?

Meeting such requests will depend on room availability.Please contact us for further details.

Do you have a policy for children?

Preschool children are accommodated at no extra charge if extra beds are not required.
The adult price will apply to children of school age or older.

What is the charge for a third guest?

Please contact us for details.

Can you provide extra beds?

Extra beds can be provided at a cost of ¥ 10,000 (not including tax and service charge).
The number of beds are limited, and if unavailable, we can provide a sofa-bed instead.

Are any barrier-free rooms available?

Unfortunately, there are no such rooms at the Hotel.

Do you have any rooms that permit smoking?

All our guest rooms and terraces are non-smoking areas, including use of e-cigarettes.
Please use the designated smoking areas outside the Hotel.

What are the check-in and check-out times?

Check-in is from 3pm and check-out is at 11 am.The times may differ for some of our special packages.Please contact us directly with any requests for early check-in or late check-out.

Does the Hotel have a waiting list for rooms?

Unfortunately, we don't keep waiting lists.

What credit cards are accepted?

We accept credit cards from:
・ Visa
・ American Express
・ MasterCard
・ JCB

Are pets allowed in the Hotel?

Dogs under 10kg are allowed only in the Private Villa at a cost of ¥ 5,000 per a night (not including tax).

Is there on-site parking at the Hotel?

The Hotel has parking for 4 cars on the premises.Additional complimentary parking is available at the nearby Zushi Marina parking area.

What is the cancellation policy?

Our cancellation policy is as follows:
Reservation canceled 1 day prior to arrival, 100% cancellation fees will apply.
Reservation canceled 2 days prior to arrival, 80% cancellation fees will apply.
Reservation canceled 3 – 7 days prior to arrival, 30% cancellation fees will apply.
Different cancellation charges may apply for multiple-room booking.Please inquire for details.

Rooms and Hotel services

Does the Hotel offer free Wi-Fi?

Yes, we are pleased to offer all our guests free Wi-Fi in the Suites and the Lobby.

What items are available for use in the room?

Humidifiers, air purifiers, irons, and phone chargers, are among the items available.Please ask the Reception when needed.

What kind of amenities do you provide in the room?

Please refer here for details.

Is there an ATM machine in the Hotel?

We do not have an ATM machine in the hotel.The closest one is a 5-minute drive away.

What are the bed sizes?

All beds are 1200mm x 2000mm.

What type of bedding is offered in the Suites?

All suites offer Hollywood twin beds.

Is there a kitchen in the Suites?

There is a minibar but no kitchen.

Are items in the minibar charged?

All drinks and snacks in the minibar are complimentary and restocked daily.

Is Room Service available?

Room service is available from 11am to 9pm daily.
Breakfast must be booked in advance.A limited number of meals from a Japanese set menu are also offered.

What time are the restaurants open?

The Malibu Farm: 7am to 10pm (Last Order: 9pm).
Ristorante AO: 11:30 am to 9:30 pm (Last Order: 8pm).

What time is breakfast served at the restaurant?

Breakfast is served at Malibu Farm from 7am to 10am.

Are there any rules or restrictions in the restaurants?

The pajamas provided in the Suites, slippers and swimwear are not permitted in the restaurants.Exposed tattoos are also prohibited throughout the Zushi Marina.

Can you help with celebrations for a birthday or special occasion?

We can arrange cakes and flowers etc. upon request. Please inform us when making a reservation.

Do you have a gym?

There is no gym at the hotel.We can recommend jogging courses nearby.

Do you have the business center?

Hotels Reception can assist with copying and faxing if needed.Rooms for business meetings are available at the Riviera Zushi Marina.Please click here for the detailed information.

Can I send my luggage to the Hotel in advance?

Yes, we will keep your luggage until arrival.Please make sure to include the correct information, including booking name, name of sender, and arrival date, and send to the hotel address.

The Malibu Hotel Reception
5-23-9 Kotsubo Zushi-City, Kanagawa 249-0007

Can you hold my luggage before check-in or after check-out?

Yes, we can hold your luggage at Reception.Luggage delivery service is also available at Reception.

Are there computers I can rent?

No.

Is a baby-sitting service available?

No.

Is there a transportation service?

We offer a pick-up service from the Kamakura or Zushi train stations.Please request when making reservations.

Do you offer any marine activities?

Activities such as cruising, fishing, and fly-boarding etc., can be arranged.Please ask at Reception for details.

Are fireworks allowed at the Hotel?

Fireworks are not permitted on the Hotel premises anywhere on the Riviera Zushi Marina grounds.

CONTACT US

Please feel free to contact us if you have any questions.