Aiming to be "the ultimate serviceman" who is one step ahead of the rest

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"The Ultimate Serviceman"
Aiming

RIVIERA Staff's Voice

September 2022 Issue

Photo: Shinichi Tamura, Manager of Ristorante AO Zushi Marina

Tamura Shinichi became manager of Ristorante AO at Riviera Zushi Marina in 2020.
We have cultivated the know-how of our service staff at the Ikebukuro store, and are involved in wedding production in Aoyama and Zushi.
At Riviera Seabornia Marina, I have had a variety of experiences, including running a summer BBQ.
His goal is to become the "ultimate serviceman." He says that obtaining a boat license was essential to achieve that goal.

The first place I went to after being assigned to Zushi was
Study hard to get your boat license!

If we were to compare Shinichi Tamura, the manager of Ristorante AO, to an object, it would be the stationery item "compass." He is the very center of attention, expanding his circle. He also has a strong spirit of challenge, and when he started working at the Riviera Zushi Marina, the first thing he did was study to get a boat license.
"I was given the opportunity to work in a restaurant where I could feel the sea so close, so I wondered if there was something I could do for customers not only inside the restaurant but also on the sea. That's when I thought of getting a boat license. It may be just selfish, but I started to want to try doing everything myself, from service to operating the boat."
Tamura always tries to think from the customer's perspective and provide service that goes one step beyond what would make them feel comfortable, asking themselves, "Wouldn't it be nice if we did this right now?"
"After getting my boat license and heading out to sea, the first thing I felt was a sense of awe at nature. I realize the responsibility of 'taking responsibility for lives.' Although I'm always on edge, the beauty of the ocean scenery is enjoyable and I never get bored of looking at it. Just as no two days are the same, no two views are the same. I would be happy to be able to share this excitement with my customers."

Spending time in an extraordinary environment will never fade
Because I want you to remember

Specifically, what time of day would you recommend for a good view? "The Malibu Hotel and the Riviera Zushi Marina have beautiful sunrises that feel great. At Ristorante AO, I recommend you see the fantastic sunset. The food is also great because the ingredients vary from day to day, so there is no difference in the taste.
Grand Chef Ogawa is a chef who throws away fixed ideas of "how things should be" and values ​​the unexpected. For example, if he gets his hands on fresh strawberries, he will try pairing them with foie gras. He is very creative. The surprised expressions and smiles of our customers when we serve them such a dish are treasured by all of our staff. As a service staff, nothing could make me happier than to be able to create lifelong memories of this extraordinary experience.
Ristorante AO has many repeat customers who come to celebrate special occasions such as wedding anniversaries and birthdays. We would like to continue to take on new challenges in order to meet their expectations."

Present

Photo: Shinichi Tamura, Manager of Ristorante AO Zushi Marina

Ristorante AO Zushi Marina
Manager

Shinichi Tamura